Return Policy
Thank you for shopping at IQ FASHION! We want you to be completely satisfied with your purchase. Here’s everything you need to know about our return policy:
Returns and Exchanges:
- We accept returns and exchanges within 30 days of the delivery date.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition that you received it.
How to Initiate a Return or Exchange:
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Contact Us: Please contact our customer service team at [contact information] to initiate a return or exchange. Provide your order number and details of the item(s) you wish to return or exchange.
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Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
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Packaging: Pack the item(s) securely in the original packaging (if possible) and include the RA number on the outside of the package.
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Shipping: You are responsible for the cost of return shipping, unless the return/exchange is due to our error (e.g., you received a defective or incorrect item).
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges:
- If you requested an exchange, we will process the exchange and ship the replacement item(s) to you as soon as the returned item(s) are received and inspected.
Non-Returnable Items:
- Certain items are not eligible for return or exchange, including:
- Items marked as final sale.
- Customized or personalized items (e.g., items ordered through Printify).
- Items that have been used, washed, or altered in any way.
Damaged or Defective Items:
- If you received a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.